Privacy Policy

At Vexon, Your Privacy Matters

We believe that a warm, personal connection shouldn't come at the cost of your privacy. This policy outlines how we collect, use, and safeguard the information you share with us while you shop for beautiful, handmade gifts.

We are committed to being transparent about our practices and giving you control over your data. Whether you are ordering a jar of artisan jam or signing up for our monthly newsletter, we want you to feel safe and respected.

What Data We Collect

The Details We Keep

When you create an account or place an order on Vexon, we collect the following information:

Contact Information: Name, email address, and phone number.
Shipping Information: Physical address and delivery preferences.
Payment Information: We use secure, third-party payment processors (like Stripe) to handle credit card details. We do not store your full credit card numbers on our servers.
Order History: Details of past purchases to help with customer service and reorder recommendations.
Device Information: IP address, browser type, and operating system to ensure site functionality and security.

How We Use Your Data

Keeping Your Information Safe & Useful

We use the data you provide to fulfill your orders, communicate with you regarding your purchases, and improve our services. Specifically:

Order Processing: To process payments, ship your gifts, and send order confirmation emails.
Customer Service: To assist with returns, exchanges, and answer any questions about your order.
Communication: To send you updates about your orders, shipping status, and relevant news (such as new maker arrivals or seasonal sales). You can opt out of marketing emails at any time.
Personalization: To suggest products we think you'll love based on your browsing and purchase history.

Cookies & Tracking

How We Track Your Visit

Essential Cookies

These cookies are necessary for the website to function. They allow you to add items to your cart and securely log into your account.

Analytics Cookies

We use Google Analytics 4 to understand how visitors use our site. This helps us improve site performance, navigation, and user experience without identifying individual users.

Marketing Cookies

These cookies track your activity across the web to serve you targeted advertising and content related to Vexon or our partner makers.

Your Rights

Control Over Your Information

Right to Access

You have the right to request a copy of the personal data we hold about you. Simply contact us, and we will provide a comprehensive overview of your information.

Right to Deletion

You can request the deletion of your personal data at any time. This includes your account, order history, and contact details. Please note that we may retain certain transaction records for legal or accounting purposes.

Right to Opt-Out

You can unsubscribe from our marketing emails at the bottom of any newsletter or through your account settings. You can also adjust your cookie preferences in your browser settings.

Contact for Privacy Requests

Have questions or need to exercise your rights? We're here to help.

If you wish to make a request regarding your personal data, please reach out directly. We aim to respond to all privacy inquiries within 7 business days.

Email: privacy@vexon.com
Mailing Address: 123 Maker's Lane, Portland, OR 97214