Frequently Asked Questions

Most orders are processed and shipped within 24-48 hours on business days. Standard shipping to the contiguous US takes 4-5 business days. International shipping times vary by destination but typically range from 7-14 business days. You'll receive a tracking number via email as soon as your order ships.

Yes! We offer Express Shipping (2-3 business days) and Priority Overnight options at checkout. Please note that expedited options must be selected at the time of purchase, as we cannot add them to orders after they have been processed.

We want you to be completely satisfied with your purchase. You may return most items within 30 days of delivery for a full refund to the original payment method. Items must be unused and in their original packaging. Please note that food items and personalized goods are final sale due to safety and customization reasons.

Vexon Plus is our membership program designed to make gifting effortless. For $19/month, you receive a curated box of 3-4 new artisan products delivered to your door every month. Members also enjoy 15% off all non-sale items, free shipping on every order, and early access to new collections.

Absolutely. You can skip a shipment or cancel your subscription at any time directly from your account dashboard. Changes to your subscription cycle take effect at the start of the next billing cycle, so you always have full control over your deliveries.

We are committed to ethical sourcing. Most of our home goods and candles are vegan and cruelty-free. However, we recommend checking the individual product pages for specific ingredient lists, as a small number of our partners may use beeswax or silk in their processes.

We are very picky! We look for makers who produce in small batches, prioritize sustainable materials, and have a compelling story. We personally visit studios, taste test food products, and hold every home good in our hands before it goes on sale. We only stock items we would buy for our own homes.